Policy Changes
CHANGES
At JeSMART All fares allow for changes in date, flight, route and name, subject to payment of a fee and/or applicable fare difference.
Yes. In JetSMART all tickets are entitled to exchange. You can change the flight, date, destination, and name up to one hour before the flight.
For changes of date, flight, or route, an additional charge must be paid plus the fare difference, if any.
For name changes in the ticket, an additional charge must be paid per section and per person. Once the trip has started, no name changes can be made to the passage of any of the sections contained in the itinerary.
Find out about the values and conditions by clicking here
Remember that when you travel you must ensure that you comply with all the requirements requested by the authorities, both for entering and leaving the country.
For date, flight or route changes, a charge per passenger per leg plus the difference in fare, if applicable, must be paid.
For ticket name changes, a charge per passenger per leg must be paid. Once the trip has begun, the name on the ticket may not be changed for any of the legs contained in the itinerary.
All changes are per passenger and per leg and can be made up to one hour before the flight departure time through the Contact Center. Changes at the airport will not be allowed and no post-flight changes will be allowed.
If the change is for a service of lesser value, the difference may be used to pay the charge or additional optional services.
All optional services are maintained for the new flight. If an optional cannot be confirmed, it may be changed for the most similar optional. If there is a balance due to differences in the value of optional services, or in case of not being able to confirm it in any category, this balance may be used as credit for the change of ticket charge, without exceeding the value of the charge.
For values and conditions click here
IMPORTANT:
Remember that it is your responsibility to comply with all legal requirements.

We recommend:
that you keep an eye on JetSMART.com where we will be updating all our flight information.

Remember that the requirements are imposed by the Governments of each country and Local Authorities, which are constantly changing, so you should review and make sure you meet all the requirements requested at the time of your trip.

If you are traveling in or out of Chile, you must make sure you comply with all the requirements requested by the authorities, both for entering or leaving the country.

Change the date or time of your flight
Find out here how to do it and fly SMART!
Do you already have your flight and want to make an exchange or return?
FLIGHTS WITHIN CHILE
To travel within Chile you must:
IMPORTANT: As of October 01 and according to the Step by Step Plan
* PCR at Airport of Origin: Not required.
* Vaccination Status: No requirements.
* Mobility Pass: Not required
Links of interest:
- Step by Step Plan: www.gob.cl/coronavirus/pasoapaso/
FLIGHTS TO CHILE
Remember that it is your responsibility to comply with all legal requirements.
The requirements for leaving and entering Chile are as follows:
![]() | Entry to CHILE According to the resolution of the Ministry of Health, as of May 9, 2023, the PCR test and the certificate of vaccination against COVID-19 will no longer be required when entering Chile, and the random testing of travelers will end, so there will be no sanitary requirements for passengers arriving from abroad. |
IMPORTANT INFORMATION - PASSENGERS WITH INTERNATIONAL CONNECTIONS:
Those passengers with connecting flights with other operators in Santiago de Chile must accredit the following at the JetSMART counter:
- Connecting ticket no longer than 24 hours.
- You cannot deliver baggage in hold, you can only carry carry-on baggage.
- Documentation required to enter the destination country.
- Passengers who do not comply with the necessary documentation requirements for final destination will not be allowed to board.
- In case of connection to Lima, passengers must wear a surgical mask and face shield at all times.
For flights from Buenos Aires to Santiago de Chile, please be at the airport at least 4 hours before departure.
Speed up your entry to Chile and fill out your #DeclaracionJuradaDigital SAG online.
Complete your SAG Affidavit HERE.
* Declaration available from 48 hours before your flight departure.
FLIGHTS TO ARGENTINA
![]() | No special requirements associated with the COVID-19 pandemic are necessary. |
FLIGHTS WITHIN ARGENTINA
No special requirements associated with the COVID-19 pandemic are necessary.
Important: The use of a face mask is optional.
FLIGHTS TO PERU
![]() | No restrictions |
Flights within Peru
![]() | No restrictions |
FLIGHTS TO BRAZIL
![]() | Entry to Brazil: Use of Masks As of March 1st, the use of face masks at airports in Brazil is not mandatory. Vaccination Passengers with a vaccination approved by the Brazilian Health Agency (ANVISA) or by the World Health Organization (WHO) or by the authorities of the country where the passenger was vaccinated, at least 14 days prior to departure, are considered vaccinated. Passengers bound for Brazil must have a proof or certificate of vaccination which must include the passenger's name, the number of doses received, the date they were received, a QR code and must be issued in English, Portuguese or Spanish. The passenger must carry the printed vaccination voucher or certificate. Passengers not vaccinated Passengers over 11 years of age who do not have a document confirming their negative RT PCR or Antigen Test result issued 24 hours prior to flight departure will be denied boarding. The test result may be in English, Portuguese or Spanish. Vaccinated Passengers They do not want RT PCR or Antigen test The test requirement does not apply to the following passengers: -Passengers in transit through Brazil, provided they do not leave the international transit area of the airport, -Air crew members. -It does not apply to children under two years of age. Long-term positive passengers who had Covid-19 in the last 90 days are also exempt from having a negative RT-PCR test result, provided they have all of the following: -Two detectable RT-PCR test results, at least 14 days apart, with the last test performed within 24 hours prior to boarding; and -Medical certificate stating the date of travel and that the passenger is asymptomatic and fit to travel. The certificate must be in English, Portuguese or Spanish, and must contain the identification and signature of the responsible physician. |
FLIGHTS TO COLOMBIA
![]() | According to Resolution #555 of the Colombian Ministry of Health, as of April 5, 2023, the biosecurity measures established for airports and aircrafts in relation to the Covid-19 pandemic are lifted and the use of face masks in airport terminals and inside aircrafts is suspended. Important: The use of face masks is recommended for persons over 60 years of age with comorbidities or respiratory symptoms. |
FLIGHTS TO URUGUAY
The requirements for entry into Uruguay are as follows:
![]() | Foreign citizens (non-residents in Uruguay) Health insurance: Compulsory for all passengers not residing in Uruguay and covering the entire period of stay. |
FLIGHTS TO PARAGUAY
The requirements for entry into Paraguay are as follows:
![]() | PARAGUAYAN CITIZENS Vaccination: Unvaccinated Passengers: Passengers over 12 years of age who are not vaccinated must have a RT PCR test within 72 hours prior to travel. Vaccinated Passengers: Those who are vaccinated do not require RT PCR. Exceptions: RT-PCR or positive antigen test showing they had Covid-19 between 10 and 90 days prior to arrival. IMPORTANT: The vaccination certificate must be in Spanish, French or Portuguese and must contain the following information about the passenger: name, date of birth, identification number, name of the vaccine manufacturer, stock number of the dose administered and date each dose was administered. |
Remember that it is your responsibility to comply with all the requirements required by law
This information is current as of the date of publication. Any subsequent changes, JETSMART is not responsible for changes, restrictions, prohibitions or complexity that make a flight impossible.
This information was provided to JetSMART by different sources. JetSMART is not responsible for the content of these and is not responsible if it is not updated.
Check out our Frequently Asked Questions about our flexibility policy and preventive measures that we are implementing due to the Coronavirus contingency (COVID-19).
Yes. We changed our changes policy temporarily for being more flexible and we include it for all bookings FlexiSMART at a cost of $ 0, included in your ticket at the time of purchase, with which you can modify your reservation (change date and / or destination) up to one hour before the flight without paying for the change fee. You will only have to pay the rate difference if it exists.
If you need to make a change, find your options here:
- If your trip ends before than December 1, 2020, you can change the date of your ticket without a change fee or fare difference for a flight later than your original flight.
- Suppose your original trip ends after December 1, 2020. In that case, you can change the date of your ticket paying only the fare difference, taxes, or boarding fees if applicable, as long as there is availability.
In case you want to travel:
Between December 2020 and February 2021, between March 28, 2021, to April 3, 2021 (Easter) or flights after June 2021, you will only pay the fare difference, taxes, or boarding fees if it exists. (Not valid for bookings with partial payments "signs")
To request it, you must enter here
On the online site Change request and refunds you can request your refund of the total of your booking with Gift Card and you can use it later on JetSMART.com.
We recommend that you stay tuned to JetSMART.com where we will be updating the information about our flights.
ABOUT THE CLOSURE OF BORDERS:
- The government of Chile decided to close its borders to non-resident foreigners from March 18, 2020 until September 30, 2020 (this measure could be extended)
- The Argentine government decided to close the domestic operation between March 20 at midnight and September 20, 2020 at 11:59 p.m.
- The Peruvian government decided to close its borders between March 16 at 11:59 p.m. and September 30, 2020 inclusive.
- The Colombian government decided to close its borders from March 17 and until further notice.
At JetSMART we care about the well-being of our passengers and crew. This is why we have hygiene procedures in accordance with IATA regulations, in conjunction with the health authorities of each country and the World Health Organization (WHO).
For this reason, on all our flights we ensure that:
- Our filters eliminate 99.9% of bacteria and viruses.
- Rigorous cleaning, disinfecting all our planes daily.
- Air renewal every 3 minutes.
Starting today we will have the online exchange system available and you can manage the change or return of your ticket here
We have a system online where you can manage the change or refund your ticket more easily and quickly. You must enter jetsmart.com/us/en/cambios-y-devoluciones
Any request for a flight change or Gift Card must be made at least 72 hours before the departure time of the original flight. You can enter here and manage your exchange or return online.
- High fever over 38 °.
- Cough.
- Respiratory difficulties.
Since Covid-19 is transmitted through respiratory droplets, you must:
- Wash your hands long and frequently.
- Use alcohol gel.
- Avoid touching your mouth and eyes.
- Avoid sharing personal items.
The air in our planes is renewed every 3 minutes and the filters eliminate bacteria and viruses by 99.99%.
Furthermore, the WHO recommends:
- Practice proper hand hygiene (washing with soap or alcohol gel).
- Cover your mouth and nose with your forearm when you sneeze or cough.
- Dispose of tissues properly and clean your hands.
Due to the curfew decreed by the Government of Chile, which is in effect from Sunday, March 22, between 10:00 p.m. and 5:00 a.m., all our operational flights will fly outside these hours. However, if on your airport transfers you coincide with the curfew, your boarding pass along with your identity card will apply as a pass.
Keep in mind that, due to the high demand in our Contact Center, we are giving priority to passengers with a flight within the next 48 hours.
So that you can manage your request more easily and quickly, we have implemented a new online system to meet your requirements as soon as possible. You just have to enter your email and reservation code to be able to self-manage your change, so we recommend you prefer this online channel by clicking here
We have increased capacity in our Contact Center. However, we advise you to use our digital system for your requests due to the high congestion that continues to present the telephone route.
For more information about exchanges and refunds, you can check our FAQ section about Coronavirus entering here.