Personal item
It can be a handbag, a small backpack, or any item that meets the allowed dimensions. In addition, you may carry a laptop bag, garment bag, or diaper bag at no extra cost.
It cannot exceed 10 Kg and the following dimensions: 45cm x 35cm x 25cm (length, width, height), including wheels, handles and pockets.
It must be stowed under the front seat (except for emergency exit and first row).
Carry on
It cannot exceed 10 Kg and the following dimensions: 55cm x 35cm x 25cm (length, width, height), including wheels, handles and pockets.
It should be stored in the overhead compartments of the cabin.
Limit one unit per passenger.
Checked Baggage
It must weigh up to 23Kg and cannot exceed 158 linear centimeters.
You can carry up to a maximum of 5 checked bags.
It is the bag that you carry checked in the hold of the plane, so it must be delivered at the JetSMART counter upon arrival at the airport.
Oversized equipment
Maximum weight of 23Kg and dimensions greater than 158cm linear and less than 230cm linear.
With the exception of surfboards that can measure up to 300cm linear.
It must be handed in at the JetSMART counter upon arrival at the airport.
Limit of 3 oversized baggage items per passenger.
Properly packed guitars or bass guitars may be considered oversized baggage.
Excess baggage
If your checked baggage or oversized baggage weighs more than 23Kg up to 32Kg we will charge you a fixed amount. Baggage over 32Kg is not allowed under any circumstances.
| Baggage type | During ticket purchase | After ticket purchase | At airport counter | At boarding gate |
| Personal item (in cabin) | Included | Included | Included | Included |
| Carry-on baggage (in cabin) | From $12.900 CLP | From $17.400 CLP | From $30.000 CLP | From $34.000 CLP |
| Checked baggage | From $13.000 CLP | From $16.800 CLP | From $30.000 CLP | From $34.000 CLP |
| Oversized baggage | From $16.700 CLP | From $20.000 CLP | From $34.000 CLP | Not applicable |
| Excess baggage | Not applicable | Not applicable | From $21.000 CLP | Not applicable |
| Baggage type | During ticket purchase | After ticket purchase | At airport counter | At boarding gate |
| Personal item (in cabin) | Included | Included | Included | Included |
| Carry-on baggage (in cabin) | From $9.990 ARS | From $14.890 ARS | From $14.890 ARS | From $21.000 ARS |
| Checked baggage | From $12.590 ARS | From $18.590 ARS | From $20.500 ARS | From $21.000 ARS |
| Oversized baggage | From $12.990 ARS | From $12.990 ARS | From $24.500 ARS | Not Available |
| Excess baggage | Not Available | Not Available | From $11.500 ARS | Not Available |
| Baggage type | During ticket purchase | After ticket purchase | At airport counter | At boarding gate |
| Personal item (in cabin) | Included | Included | Included | Included |
| Carry-on baggage (in cabin) | From $7.5 USD | From $11.5 USD | From $25 USD | From $25 USD |
| Checked baggage | From $8 USD | From $12 USD | From $25 USD | From $32 USD |
| Oversized baggage | From $18 USD | From $21.5 USD | From $53 USD | Not Available |
| Excess baggage | Not Available | Not Available | From $30 USD | Not Available |
| Baggage type | During ticket purchase | After ticket purchase | At airport counter | At boarding gate |
| Personal item (in cabin) | Included | Included | Included | Included |
| Carry-on baggage (in cabin) | From $59,999 COP | From $74,988 COP | From $85,000 COP | From $85,000 COP |
| Checked baggage | From $38,300 COP | From $56,990 COP | From $95,000 COP | From $95,000 COP |
| Oversized baggage | From $66,740 COP | From $78,826 COP | From $93,000 COP | Not Available |
| Excess baggage | Not Available | Not Available | From $90,000 COP | Not Available |
| Baggage type | During ticket purchase | After ticket purchase | At airport counter | At boarding gate |
| Personal item (in cabin) | Included | Included | Included | Included |
| Carry-on baggage (in cabin) | From $27.5 USD | From $37.5 USD | From $60 USD | From $65 USD |
| Checked baggage | From $27.5 USD | From $37.5 USD | From $60 USD | From $65 USD |
| Oversized baggage | From $37.5 USD | From $47.5 USD | From $65 USD | Not applicable |
| Excess baggage | Not applicable | Not applicable | From $35 USD | Not applicable |
Front Row
Full Comfort
SMART
Quick exit
Standard
Bathrooms
| Type of seat | JetSMART.com or Contact Center Price | Price at the Airport | Price during the flight |
| Front Row | Starting at $20 USD | Starting at $20 USD | Starting at $20 USD |
| Smart | Starting at $14 USD | Starting at $14 USD | Starting at $18 USD |
| Quick exit | Starting at $12 USD | Starting at $12 USD | Starting at $15 USD |
| Full Comfort | Starting at $14 USD | Starting at $16 USD | Starting at $19 USD |
| Standard | Starting at $10 USD | Starting at $10 USD | Starting at $14 USD |
| Random assignment of seats | At no addional Cost | At no addional Cost | At no addional Cost |
| Type of seat | JetSMART.com or Contact Center Price | Price at the Airport | Price during the flight |
| Front Row | Starting at $9.000 CLP | Starting at $12.000 CLP | Starting at $14.500 CLP |
| Smart | Starting at $6.500 CLP | Starting at $10.200 CLP | Starting at $12.500 CLP |
| Quick exit | Starting at $5.000 CLP | Starting at $8.400 CLP | Starting at $10.500 CLP |
| Full Comfort | Starting at $6.500 CLP | Starting at $11.100 CLP | Starting at $13.500 CLP |
| Standard | Starting at $4.000 CLP | Starting at $7.500 CLP | Starting at $9.500 CLP |
| Random assignment of seats | At no addional Cost | At no addional Cost | At no addional Cost |
| Type of seat | JetSMART.com or Contact Center Price | Price at the Airport | Price during the flight |
| Front Row | Starting at $4.490 ARS | Starting at $6.500 ARS | Starting at $6.500 ARS |
| Smart | Starting at $3.490 ARS | Starting at $5.000 ARS | Starting at $5.000 ARS |
| Quick exit | Starting at $2.990 ARS | Starting at $4.500 ARS | Starting at $4.500 ARS |
| Full Comfort | Starting at $3.390 ARS | Starting at $5.000 ARS | Starting at $5.000 ARS |
| Standard | Starting at $1.890 ARS | Starting at $3.000 ARS | Starting at $3.000 ARS |
| Random assignment of seats | At no addional Cost | At no addional Cost | At no addional Cost |
| Type of seat | JetSMART.com or Contact Center Price | Price at the Airport | Price during the flight |
| Front Row | Starting at $6 USD | Starting at $15 USD | Starting at $18 USD |
| Smart | Starting at $5 USD | Starting at $13 USD | Starting at $15 USD |
| Quick exit | Starting at $4 USD | Starting at $10 USD | Starting at $12 USD |
| Full Comfort | Starting at $5 USD | Starting at $14 USD | Starting at $16 USD |
| Standard | Starting at $3 USD | Starting at $8 USD | Starting at $9 USD |
| Random assignment of seats | At no addional Cost | At no addional Cost | At no addional Cost |
| Type of seat | JetSMART.com or Contact Center Price | Price at the Airport | Price during the flight |
| Front Row | Starting at $6 USD | Starting at $15 USD | Starting at $18 USD |
| Smart | Starting at $5 USD | Starting at $13 USD | Starting at $15 USD |
| Quick exit | Starting at $4 USD | Starting at $10 USD | Starting at $12 USD |
| Full Comfort | Starting at $5 USD | Starting at $14 USD | Starting at $16 USD |
| Standard | Starting at $3 USD | Starting at $8 USD | Starting at $9 USD |
| Random assignment of seats | At no addional Cost | At no addional Cost | At no addional Cost |
FlexiSMART
Change of date
Change time
Section of your itinerary
Only available at the time of purchase of your ticket.
FlexiSMART allows you to eliminate penalties, however, the difference in fare will still have to be paid (if any).
Important. If you paid for the FlexiSMART and did not make any changes to your reservation, you will not be able to request a refund of the fee or the optional.
SMARTicket
It is a benefit that gives you more flexibility and incredible conditions to travel your way with JetSMART, where you can request date/time and/or route changes, transfer your ticket to a friend or family member, and in case you are unable to fly, request a cancellation of your purchase (Applies only to international flights).
Change
Adjust the date, time and route of your international flight up to 1 hour before departure, paying only the fare difference. For international flights the terms of the contract apply.
Cancel
If you bought the ticket and you are not sure about flying you can cancel it up to 48 hours after the purchase "The flight date must be greater than or equal to 20 days from the date of purchase".
Transfer
Transfer your ticket free of charge once per semester, when requested less than 48 hours in advance. Please note that if you have already flown a segment, we will not be able to process the request.
| Flights in Chile | Flights in Argentina | International flights | Flights in Brasil | Flights in Perú | Flights in Colombia |
| Starting at $4.990 CLP | Starting at $7.680 ARS | Starting at $7,90 USD | Starting at $36 BRL | Starting at 26,9 S/ | Starting at $18.000 COP |
At JetSMART All fares allow for changes in date, flight, route and name, subject to payment of a fee and/or applicable fare difference.
All changes are per passenger and per leg and can be made up to one hour before the flight departure time through the Contact Center. Changes at the airport will not be allowed, nor will changes after the flight.
If the change is for a lower value service, the difference may be used to pay for the additional charge or optional services.
All optional services are valid for the new flight. If we are unable to confirm an optional service, it can be changed to the most similar option. If there is a balance in favor due to differences in the price of optional services, or if it cannot be confirmed in any category, this balance may be used as a credit for changing tickets, without exceeding the cost of the fee. Any excess balance will be in favor of JetSMART, not accepting any refund reques or the chance to use it.
| Situation | Flights in Chile | Flights in Argentina | Flights in Peru | Flights in Colombia | International Flights |
| Change of flight, date or route. | Starting at $25.000 CLP | Starting at $25.000 ARS | Starting at $20 USD | Starting at $116.000 COP | Starting at $30 USD |
| Change in the name of the passenger | Starting at $40.000 CLP | Starting at $40.000 ARS | Starting at $40 USD | Starting at $130.000 COP | Starting at $65 USD |
Si quieres puedes ahorrarte la fila y embarcar el avión antes que todos los demás pasajeros. te recomendamos pagar este servicio online al momento de comprar tu pasaje. De este modo siempre te saldrá más barato.
| WHERE WAS THE PURCHASE? | Flights in Chile | Flights in Argentina | Flights in Perú | Flights in Colombia | International Flights |
| During purchase of the ticket | From $3.990 CLP | From $3.990 ARS | $3,9 USD | From $18.000 COP | $5 USD |
| After the purchase of the ticket | From $5.490 CLP | From $5.490 ARS | $5,5 USD | From $24.000 COP | $7 USD |
| At the airport counter | From $6.000 CLP | From $5.500 ARS | $10 USD | From $27.000 COP | $8 USD |
No queremos que pagues de más, por eso siempre te pediremos que hagas tu check in online a partir de 72 horas antes de la salida del vuelo.
Y llevas tu tarjeta de embarque al aeropuerto, ya sea impresa o en versión digital. Esto no tendrá costo para tí.
Si de todos modos decides hacer check in o imprimir tu tarjeta de embarque en el counter de aeropuerto, puedes contratar este servicio.
| WHEN WAS THE PURCHASE? | Flights in Chile | Flights in Argentina | Flights in Perú | Flights in Colombia | International Flights |
| During the purchase of the ticket | Starting at $4.990 CLP | Starting at $3.990 ARS | Starting at $3,99 USD | Starting at $18.000 COP | Starting at $5 USD |
| After the purchase of the ticket | Starting at $5.490 CLP | Starting at $5.490 ARS | Starting at $5,5 USD | Starting at $24.000 COP | Starting at $7 USD |
| At the airport counter | Starting at $8.000 CLP | Starting at $5.500 ARS | Starting at $10 USD | Starting at $20.000 COP | Starting at $8 USD |
Permitted Requirements
En nuestro servicio, solo se permite que cada pasajero viaje con una única mascota.
Es un requisito que la mascota que planees llevar tenga una edad mínima de 3 meses.
La mascota debe viajar en un contenedor blando, impermeable y ventilado.
Los requisitos serán verificados por nuestro personal en el aeropuerto.
Restricciones a Considerar
No está permitido seleccionar ni adquirir asientos ubicados en la primera fila ni en las salidas de emergencia de tu viaje.
No permitido contenedores no diseñados para mascotas, como carteras, bolsos o rígidos, incluso si cumplen medidas.
No se permite la utilización de contenedores que cuenten con sistemas de ruedas.
No podrás realizar tu check-in en línea; deberás hacerlo directamente en el aeropuerto.
Debes mantener a tu mascota dentro del contenedor durante todo el vuelo.
El contenedor debe ir bajo el asiento; no se permite alimentar durante el vuelo.
| WHEN WAS THE PURCHASE? | Flights in Chile | Flights in Argentina | Flights in Peru | Flights in Colombia | International Flights |
| During the purchase of the ticket | Starting at $49.990 CLP | Starting at $24.000 ARS | Starting at $59 USD | Starting at $60.000 COP | Starting at $80 USD |
| After the purchase of the ticket | Starting at $55.000 CLP | Starting at $36.000 ARS | Starting at $79 USD | Starting at $72.000 COP | Starting at $100 USD |
| At the airport counter | Starting at $60.000 CLP | Starting at $42.000 ARS | Starting at $70 USD | Starting at $90.000 COP | Starting at $100 USD |
Es necesario descargar un Menú a bordo en su dispositivo. Este archivo contiene toda la información necesaria sobre los productos y servicios que ofrecemos durante el vuelo.
¡Que nada te impida llegar a tu destino!
Recibe hasta $400 USD por cargos no reembolsables de hospedaje y pasajes no devueltos en caso de que se vea impedido a iniciar el viaje.
Recibe hasta $400 USD por cargos no reembolsables de hospedaje y pasajes no devueltos en caso de que se vea impedido a iniciar el viaje.
Recibe hasta $400 USD por cargos no reembolsables de hospedaje y pasajes no devueltos en caso de que se vea impedido a iniciar el viaje.
